Frequently Asked Questions
Everything you need to know about your Intimate Lingerie experience.
How do I find my correct size?
We provide a comprehensive size guide on each product page. We recommend measuring your bust and hips with a soft tape measure and comparing them to our chart for the most accurate fit.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, unwashed, and still have the original tags and hygiene stickers attached. Returns must be initiated within 30 days of delivery.
Is your packaging discreet?
Yes, all orders are shipped in plain, unbranded mailers or boxes to ensure your privacy. The sender name on the shipping label will appear as 'IL Shipping Dept'.
How should I care for my delicate lingerie?
To preserve the lace and fabric integrity, we recommend hand washing in cold water with a mild detergent. If using a machine, please use a mesh laundry bag and a delicate cycle, then air dry.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.